We have been running OTRS 1.1.1 for nearly a year in our department, so I am fairly familiar with the operation, though I am not that versed in Perl. We are growing our OTRS usage to our helpdesk staff as well, so I am building a new box with OTRS 1.2.3. This is running on a RedHat Enterprise Linux server with Stronghold(apache) webserver. I have postgresql as the database and we are using LDAP for customer authentication (we are not using it for agents, so I don't believe this is relevent to my problem...but thought I would pass that on anyway :) ) The problem I am having is when adding a new ticket via phone. I cannot set the owner to anything, the only entry in the dropdown is "-". I have poked around with some Config.pm settings and have added things like "$Self->{PhoneViewOwnerSelection} = 1;", and I have also tried changing the "lock ticket" option at the bottom of the page, but the ownder dropdown never gets populated. I have also checked syslog and the "admin area/system log" to see if there was any kind of database error or something, and don't see anything like that either. What am I missing? Thanks, Alex Kelly