Hi Neil<div><br></div><div>I&#39;m a newbie with otrs so my answer could not be completely appropriate but I&#39;ve asked a similar question just a couple days ago and I solved using info in this page: <span class="Apple-style-span" style="font-family: arial, sans-serif; font-size: 13px; border-collapse: collapse; "><a href="http://wiki.otrs-forum.de/index.php?title=Queues_in_Customer_Front_End" target="_blank" style="color: rgb(66, 99, 171); ">http://wiki.otrs-forum.de/index.php?title=Queues_in_Customer_Front_End</a> </span></div>
<div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"><br></span></font></div><div><span class="Apple-style-span" style="font-size: 13px; "></span><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;">basically, you could leave permissions just as they are, and set which queues the customer can create tickets into in sysconfig area.</span></font></div>
<div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"><br></span></font></div><div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;">Hope this helps.  <br>
</span></font><br><div class="gmail_quote">2010/3/14 Neil Grantham <span dir="ltr">&lt;<a href="mailto:neil40@btinternet.com">neil40@btinternet.com</a>&gt;</span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div><div style="font-family:verdana, helvetica, sans-serif;font-size:10pt"><div>...and it disappeared from Customers &#39;MyTickets&#39; and &#39;Company Tickets&#39;</div>
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<b><span style="font-weight:bold">From:</span></b> Neil Grantham &lt;<a href="mailto:neil40@btinternet.com" target="_blank">neil40@btinternet.com</a>&gt;<br><b><span style="font-weight:bold">To:</span></b> OTRS Mailing list &lt;<a href="mailto:otrs@otrs.org" target="_blank">otrs@otrs.org</a>&gt;<br>
<b><span style="font-weight:bold">Sent:</span></b> Sunday, 14 March, 2010 11:13:22<br><b><span style="font-weight:bold">Subject:</span></b> [otrs] Customer queues<br></font><div><div></div><div class="h5"><br>
<div style="font-family:verdana, helvetica, sans-serif;color:#000000;font-size:10pt">
<div>Hi</div>
<div> </div>
<div>I want to give the customer just one queue to add tickets to - &#39;Support&#39;. So this queue is the only one with &#39;Users&#39; role attached to it</div>
<div> </div>
<div>I then have sub-queues that the Agents will assign this to such as Hardware and Software.</div>
<div> </div>
<div>However, if I do this, when the User (customer) tries to look at the ticket it says they have no permission.</div>
<div>Is this possible? If so, what do I need to do?</div>
<div> </div>
<div>Thanks</div>
<div>Neil</div></div></div></div></div></div></div></div><br>---------------------------------------------------------------------<br>
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