Hi all,
Instead of trying to educate all of my users, I’d like to increase the size of the “Subject” field in the OTRS interface.
Meaning: I’d like to make sure that no matter how the ticket is created, I’m able to see the full subject in the agent/customer interface.
I think I found some articles for earlier version describing how to create a new theme, I think, to allow for larger subject lengths.
I’m guessing I’m missing an option somewhere. Can anyone point me in the right direction?
Thanks.
--
/Sune T.
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