Either for this issue I've found otrs-manager usefull.
www dot tokaware dot com
On Wed, Dec 3, 2008 at 6:01 PM, Obee, Daniel
There's no ready-made reports of reason as far as I can see.
I use a couple of reports did with Toad and then exported them to excel with the ODBC connection. Thus it just takes me a couple of clicks to get the actual data. With Toad the export of SQLs including Pivot tables is a non-brainer, so I really can recommend the (Freeware) program for such matters.
Greez Daniel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von scusack Gesendet: Mittwoch, 3. Dezember 2008 17:46 An: otrs@otrs.org Betreff: [otrs] OTRS Reporting on WIndows 2003 with SQL
Has anyone created any type of reporting for OTRS? Is their a package you can install or anything out there at the moment. I see most people are just running reports by exporting information from the SQl database. If anyone has setup anything that would save me time that would be great.
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