OPEN -- ticket is still being worked,
some action has been taken
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of BCWINFO Sent:
Wednesday, March 12, 2008 9:16 AM To: User questions and discussions
about OTRS.org Subject: [otrs] What is the difference between OPEN
and NEW state?