Re: [otrs] send email to person to whom ticket assigned?

Hi Alan, The first and most obvious thing we should ask is if you've configured auto notifications correctly for when a new ticket is created? Regards, David Alan McKay wrote:

Hey folks,

I was just about to send out an email to my internal customers announcing our new system, when it struck me that it does not send an email to a person when a ticket gets assigned to them.

I'd like that very much.

Googling does not turn up much of anything for me.

Can someone help?

thanks, -Alan