Re: [OTRS] Don't send notifications to agents

1 Sep 2006

      Hello,

On Wed, Aug 30, 2006 at 11:21:47AM +0200, Benoit Brizion wrote:
...
In fact, agents receive notifications only if one agent changes the
owner of one ticket (the new owner receives an email notification).
In the other cases (creation of a ticket, changes of the status of a
ticket, ...), there are no email notification sent to the agents in
the same queue or to the owner of the ticket.
Sending these notifications may be activatet by every agent himself via
the preferences dialog.

regards

Henning

-- 
Henning Oschwald

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