Hi Alan,
does the line 210 read:
. " ti.ticket_lock_id NOT IN ( ${\(join ', ', @{$Self->{ViewableLockIDs}})} ) "
-- because that was in 2.3.4
-- What is the file revison?
Please check the file from:
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm?revision=1.68&view=markup
Also, do you have apache::reload installed?? Otherwise
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
OK, in Kernel/Config.pm the only changes I have are to configure the
DB, and also these (I've removed their actually values) :
# $DIBI$
$Self->{'FQDN'} =
$Self->{'HttpType'} =
$Self->{'AdminEmail'} =
$Self->{'Organization'} =
And that ZZZAuto file looks like this (some values change to "example.com" ):
# OTRS config file (automaticaly generated!)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
sub Load {
my ($File, $Self) = @_;
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypes'} = {
'note-external' => '1',
'note-internal' => '0',
'note-report' => '0'
};
$Self->{'SwitchToUser'} = '1';
$Self->{'SendmailModule::Host'} = 'mail.example.com';
$Self->{'DefaultUsedLanguages'} = {
'en' => 'English',
'fr' => 'Français'
};
$Self->{'Organization'} = 'Example';
$Self->{'AdminEmail'} = 'support2@example.com';
$Self->{'HttpType'} = 'https';
$Self->{'FQDN'} = 'support.example.com';
$Self->{'SecureMode'} = '1';
}
1;
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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