Re: [otrs] how to disable email for new tickets to customers?

Thanks Rory, It's already all disabled. But for example, when I close a ticket, the customer receives It is there a way to disable it? 2011/10/26 Rory

Hi Wagner,

Open the Admin section and select "Auto Responses <-> Queues" Click the queue name in the list and select the Auto Responses that should apply to that queue. Select the hyphen ( - ) for no response to be sent.

I hope that helps.

Rory

On 26 October 2011 17:08, Wagner wrote:

...

Actualy I need to disable all e-mails to customers, is there a way to configure to send e-mail only to the agents?

Thanks

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