Hi Alex,
You're right. Defining no time means always execute the job. Perhaps this behaviour should be changed in future releases. OK, thanks.
2) Then the Times option, same interface. It says: 'Ticket created before X days'. I expect it to get tickets that are created more than, say, 2 days ago. When the job runs, it seems to ignore this option since all mails get filtered. What could be wrong here?
Don't know. Perhaps be more specific. There is a setting in the GenericAgent setup called 'Times'. It's just above 'New Priority' in the web interface.
My question is, what option do I need to select there, to filter all tickets that have an age of 2 days or more.. I tried with no luck yet since all tickets were filtered.
The filters are applied in alphabetic order - rename your filters e.g. by prefixing numbers. Ah, this clears up some things :-) Thanks!
If a message matches a filter, does it go on and check the others? If so, then the spam-filter which moves it to the junk queue should be last I guess?
Yes, but only within a regex. I use
^(?:(?!\@augsburg\.de).)*$
to match all adresses NOT from @augsburg.de (isn't this regex horrible). I agree that this isn't the easiest way of writing it :-) I'll give it a try, if it works it'd be great.
Thanks for help! grtx,remi