This error message is self explainatory. OTRS is unable to connect to the database. possible causes include postgres isn't running, postgres isn't listening on the localhost/127.0.0.1, firewall is blocking the connection. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of jose.salviati@accenture.com Sent: Monday, August 19, 2013 11:51 AM To: otrs@otrs.org Subject: [otrs] Script failed to send data - WITS END! I pulled this from the OTRS log in \OTRS\var [Mon Aug 19 08:43:52 2013][Error][Kernel::System::DB::new][224] could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "localhost" and accepting TCP/IP connections on port 5432? could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "localhost" and accepting TCP/IP connections on port 5432? [Mon Aug 19 08:45:14 2013][Notice][ _____ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ____________________________________________________________________________ __________ www.accenture.com