Ahh… excellent list. Hope it is complete though. The [...]’s worry me J

But this is sure very helpful. Thanks!

regards,

Frans

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: woensdag 4 februari 2009 12:46
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Usable notificaytion options

The only I've found published are here http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=186

2009/2/4 Frans Stekelenburg <frans.stekelenburg@netdialog.eu>

Hi- one for the FAQ (or a pointer to the FAQ# if I overlooked it):

Someone in the passed asked 'what tokens/options can I use in a message body' to which someone else replied 'they are all mentioned under options below'.

True… but not all options mentioned seem valid or some are missing. OTRS code needs update?

And more specific, how can I determine what options are valid for the the *'s? Where can I find this?

Or instance, mentioned under Notifications is:

<OTRS_RESPONSIBLE_*>             Ticket responsible options (e. g. <OTRS_RESPONSIBLE_UserFirstname>).

What else besides UserFirstname can be used, and where to find these attributes?

greetings,

Frans

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--
Leonardo Certuche
301 284 6250
leonardo.certuche@itcon-ltda.com
www.itcon-ltda.com
Medellín, Colombia