Re: [otrs] How to change TicketNr Syntax

Actually, you can use the TicketHook for this. By default, this is Ticket#, but you can also change this to be ML# or something specific to your company. Even if the SystemID is the same as another company's; if the Ticket Hook is different you will not have difficulties. Of course, when people are replying to emails already out there, changing the ticket hook or the system ID is going to cause trouble; you have to jump through hoops to get it right. Therefore, it's pretty crucial to think of this BEFORE you deploy into production. ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Mon, May 3, 2010 at 9:27 AM, ml ml wrote:

Can i change my systemid in a working and running OTRS System or will this break something?

If i get it right, the systemid (by default 10) can be changed. But if i communicate with a other otrs system, then its very likly, that it will have the same systemid. Is there no way to set my own prefix or somehing which is unique?

Cheers, Mario

On Mon, May 3, 2010 at 9:11 AM, Alexander Halle wrote:

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ml ml wrote :

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Anyone?

On Fri, Apr 16, 2010 at 9:53 AM, ml ml wrote:

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Hello List,

we use the default OTRS Ticket syntax. However, we run into problems when communicating with other OTRS systems. How can i change my Ticket Sytax savly without breakting the whole system? :-)

Hi Mario,

usally you have to set the SystemID in SysConfig to a value different than the other OTRS systems (usally 10). If the value isn't changeable you have to modify it directly in your config file.

Regards

Alexander

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