Re: [otrs] Customer right access to faq

Hello Mr. Estevan,

Is it possible to configure OTRS in such way that a customer can have access to some specific FAQ categories but not to all of them?

Yes you can say, this FAQ is public, this is for the Agents, and the next one is only for customers. Specific categories is not possible. I hope I can help you. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!