Hi Michiel,
Thanks for your input and proposition.
As for now we are in production with only one department, so people can live with that non-sense (for us :) locking system. I put a generic job that unlocks tickets so it is a way to solve this.
Is it possible to receive your own e-mail address directly so that we can keep in touch for future commercial arrangement? As I am sure this system will become a new standard here at WIPO (= 1300 people).
We will need some development in the near future as other Departments will go live.
I tried once to create an account for the bugs thing but it didn't work. I will retry now ...
Greetings
Philippe
Philippe Martignier
Communications Division
Customer Service Section
Email : Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org
Sent: lundi, 4. janvier 2010 20:36
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Subject: otrs Digest, Vol 16, Issue 8
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Today's Topics:
1. Re: Postmaster Cron does not start after reboot (Gerrit Tamboer)
2. Clever OTRS =) (Gazizov Andrey)
3. Re: 2.4.5. bugs with lock : always locks the ticket
(Michiel Beijen)
4. Re: Postmaster Cron does not start after reboot (Gordon O'Brien)
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Message: 1
Date: Mon, 04 Jan 2010 18:46:22 +0100
From: "Gerrit Tamboer"