17 Apr
2003
17 Apr
'03
12:15 p.m.
On Thu, Apr 17, Ralph Müller wrote:
What about a 'Dispatcher' function? Every incomming mail without ticket number in the subject would be sent to a dispatcher queue without assigning a new ticket number to it. The responsible agent for this queue has to tacke care to assign it to an existing ticket (merge) or to create a new ticket.
But that is part of the main idea of the OTRS. It searches for a TTN and in case there is none it generates a new one. IMHO it is not a good idea to bypass that mechanism and do it manualy. take care Stefan Wintermeyer -- Stefan Wintermeyer Operator? Give me the number for 911! (Homer) "The Simpsons"