You can set the kernel.domainname in linux by "sysctl -w kernel.domainname=<the domain>". That is without the <> of course. Linux is a bit touchy. Typically is the domain name is not setup during installation you have to jump through hoops to get it to work. I imagine that you set the domain name in the hosts file and in the resolv.conf file. They all work together. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 11:02 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thanks! And I said I was Linux savvy... The kernel.domainname = none The FQDN that keeps popping up (for hours and hours!) is fc4 We sure learn a lot finding the answer to these things don't we! I think that is what drives us as technologists... I does me! -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 9:37 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote:
No I haven't, Jonathon!
Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework...
???
Please advise!
He is talking about sysctl (a commandline tool not related to OTRS), not about SysConfig in OTRS. I have never needed to use sysctl to get this to work though. Nils Breunese,
-----Original Message----- From: Jonathon [mailto:jonathon@team-iis.com] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High
Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thank you guys!
This installation is a VM that came from VMware's repository and was built buy unknown.
I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm.
I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it).
Thank you all!
-----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Steven Carr wrote:
Sanson, Rick wrote:
This is properly configured with the hostname of my actual FQDN...
What is the matter here???
Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations.
FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting.
Nils Breunese.
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