Hi Travis, On Mon, Mar 17, 2003 at 04:00:38PM -0600, Travis Kelley wrote:
I have been looking at the code for otrs and what I want to accomplish is to write the message to a file when it is closed. Here is the quick code I have written to do this: [...]
I don't know if you can use it for your problem. I added a command line program to get a whole ticket as ascii output. bin/otrs.getTicketThread <TicketID> shell> bin/otrs.getTicketThread 11 ===================================================================== TicketNumber: 2003040810000025 TicketID: 11 Created: 2003-04-08 21:32:52 Queue: Junk State: open Priority: 3 normal Lock: lock CustomerID: bogen.net CustomerUserID: me --------------------------------------------------------------------- From: me+customer@bogen.net To: Junk Subject: test 1 Created: 2003-04-08 21:32:52 SenderType: customer Body: This is the first test. Adios ... Little "Skywalker" [...]
Travis
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl