Hi,

 

How do I use "Queue Own Selection", I don’t see the option in the admin area. Thanks.

 

Regards,

Zak

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: Sunday, December 06, 2009 7:54 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue header

 

Hi,

 

On 05.12.2009, at 21:49, Mikhail Lukin wrote:



Make the header "queue" invalid - and it will be grayed in any selection
list

On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:

Hi,

 

In OTRS, u can add your own queues. I want to create a queue title.

 

For example, I create a queue called "technical problems", and in that queue two sub queues called "hardware problems" and "software problems". And I do not want the customers to be able to choose the "technical problems" but they can see the queue, sort of a queue header or title. Can this be done?

 

Thanks,

Zak

 

be careful, doesn't work in MS IE !!

 

Use "Queue Own Selection" instead. There you could even hide the real Queue name and show any comment you add to the queue.


Nils Leideck


-- 

Nils Leideck
Senior Consultant
nils.leideck@leidex.net

https://webint.cryptonode.de / a Fractal project

 

 



 

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