RE: [otrs] problems sending/receiving mail on freebsd

This so called hacking would need to be in a universal spot, so it would be static for all emails submitted by customers. Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pim Rupert (Lemonbit) Sent: Monday, November 14, 2005 10:58 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] problems sending/receiving mail on freebsd Hi Michael, I hope I understand this correct (as English is not my native language): Problem: Any messages sent out via OTRS will fail at delivery.

Notice that its going to "mbelz@sky-river.com" which is correct but the "ctladdr= is the hostname "falcon.sky-river.com" + domain "sky-river.com" we do not have a otrs@falcon.sky-river.com email or domain. What should this be set to and I do not see an area as where to change this. Thanks guys

falcon.sky-river.com is the hostname of the machine on which OTRS is running otrs is the user which sends e-mails from server 'falcon' Probably your ISP is blocking this e-mail, because they don't manage mail for falcon.sky-river.com Various solutions: 1) Just use your own mailserver on your FreeBSD machine (why the heck not?) 2) Ask your ISP to allow mail from falcon.sky-river.com 3) Hack into OTRS to fake the Return-Path (original 'sender' in e- mail headers) And I don't care about your alcohol habits, as long as my mailbox is ordered nice and clean. j/k ;-) Kind regards, Pim Rupert Lemonbit Internet