Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" Valid="1">Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1" Valid="1">Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} = 'open';Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'new';
Ticket.xml:<ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1" Valid="1"><Description Translatable="1">Defines the default next state for a ticket after customer follow up in the customer interface.</Description><Group>Ticket</Group><SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup><ValidateModule>Kernel::System::SysConfig::StateValidate</ValidateModule><Setting><String Regex="">open</String></Setting></ConfigItem><ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" Valid="1"><Description Translatable="1">Defines the default state of new customer tickets in the customer interface.</Description><Group>Ticket</Group><SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup><ValidateModule>Kernel::System::SysConfig::StateValidate</ValidateModule><Setting><String Regex="">new</String></Setting></ConfigItem>
On Thu, Jan 31, 2013 at 10:54 AM, Steve Clark <sclark@netwolves.com> wrote:
I only see them change
On 01/31/2013 10:32 AM, Renee B wrote:
Please ensure that those data aren't configured in Kernel/Config.pm Have you changed the XML file (Kernel/Config/Ticket.xml)? On 31.01.2013 16:26, Steve Clark wrote:Hello List, These two values have been altered from the default and I can't seem to get them set back to the original value. When I click the "reset" icon next to the item, otrs acts like it is doing something but when it comes back they still have the altered value. What am I missing? Ticket::Frontend::CustomerTicketZoom###StateDefault Ticket::Frontend::CustomerTicketMessage###StateDefault Thanks,
Doing:
egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *
in the Kernel directory I only see them changed in
Config/Files/ZZZAuto.pm:
egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'DynamicField'} = {};
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} = '';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} = 'WebRequestCustomer';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} = 'customer';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} = 'webrequest';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'new';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'} = '1';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'} = '1';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'} = '1';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} = '3 normal';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} = '1';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} = 'CustomerTicketOverview';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'} = {
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} = {
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} = {
Config/Files/Deprecated.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeText" Required="0" Valid="1">
Config/Files/Deprecated.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeTime" Required="0" Valid="1">
Config/Files/Deprecated.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###ArticleFreeText" Required="0" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Priority" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###PriorityDefault" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Queue" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###QueueDefault" Required="0" Valid="0">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Service" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###SLA" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###ArticleType" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###SenderType" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###HistoryType" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###HistoryComment" Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###DynamicField" Required="0" Valid="1">
Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'Closed Successful';
Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} = '7 Customer\'s Online Ticket';
Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} = '0';
--
Stephen Clark
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