1 Feb
2013
1 Feb
'13
4:04 p.m.
Edit Kernel/System/Ticket.pm and change line 3944, update the message returned, change from 'Need StateID or State!' to "Need StateID or State! Ticket: $Param{TicketID}".
He does have a point, though. An good error message should give as much context as possible (answering the basic journalism questions: who, what, when, where, why). Not quite as bad as the all-purpose "Syntax error" from the BSD C compiler, but ... Call it a usability APAR.