Re: [otrs] Disable "Ticket Lock"

23 Apr 2011

      Sorry, allow me to finish that thought. You can turn the lock time down
on a per queue basis.

Setting the timeout to a very low number causes tickets to unlock very
quickly. We keep ours at 15 minutes.

Hugh
From: Muhammad El-Sergani
Sent: Saturday, April 23, 2011 6:51 PM
To: Hugh Kelley
Cc: otrs@otrs.org
Subject: Re: Disable "Ticket Lock"
I mean like how? :)

On Sunday, April 24, 2011, Hugh Kelley  wrote:
...
You can set
From: Muhammad El-Sergani
Sent: Saturday, April 23, 2011 5:02 PM
To: otrs@otrs.org
Subject: [otrs] Disable "Ticket Lock"
Dear all,
Is there a way to disable the "Ticket Lock" feature? I fear it's of no real use to us, at the moment.
Thanks and Best Regards,
Muhammad El-Sergani.
-- 

Thanks and Best Regards,
Muhammad El-Sergani.