Thank you for your answer,

 

it seems it was wrong information regarding ticket Age from our administrator.

 

For now question looks like this: is it possible to calculate ticket age or have another parameter where Problem Solve Time only on working hours would be calculated.

 

Problem Solve Time means period from state Ticket Creation until Ticket Close.

 

Thank you in advance.

 

On 19/04/07, Christian Schoepplein <christian.schoepplein@otrs.com> wrote:

Hi,

On Thu, Apr 19, 2007 at 12:53:26PM +0300, Matas Labasauskas wrote:
>in configuration they say: that if you will describe working hours ticket age
>will be calculated only on working hours. We described working hours, but
>ticket age is increasing after working hours also.

where'hve you read that the age is not growing outsite the working
hours? We've to fix this description, because it is wrong. A ticket is
getting older, no matter if your system is in the working hours or not.

>Matas Labasauskas

-- Christian

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