oooops, it is not the same CA that I&#39;ve worked for ? ... sorry :D<br><br><div class="gmail_quote">On Fri, May 28, 2010 at 2:58 PM, Marco Vannini <span dir="ltr">&lt;<a href="mailto:marco.vannini@gmail.com">marco.vannini@gmail.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Curious  that a CA is using OTRS instead of its HelpDesk :D <div><br></div><div>BTW, lovja01, is quite faster to know what do you wanna achieve.</div>

<div><br></div><div><br></div><div>C U</div><div><br></div><div>MV</div>
<div><br><br><div class="gmail_quote"><div><div></div><div class="h5">On Fri, May 28, 2010 at 2:50 PM, Jason B. Loven <span dir="ltr">&lt;<a href="mailto:jloven@caisoft.com" target="_blank">jloven@caisoft.com</a>&gt;</span> wrote:<br>

</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div></div><div class="h5">









<div lang="EN-US" link="blue" vlink="purple">

<div>

<p class="MsoNormal">So we’ve been using OTRS for several years for our
ticketing system. It’s been working very well for us and thank you to all
the hard work by the developers!</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal">Is there a good resource for learning how to get started in
setting up ITSM in general? I’ve read through the OTRS docs and have it
installed but now I’m trying to determine how best to implement it as far
as setting up the service catalog and various other components.</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Thank
you,</span><span style="color:navy"><br>
</span><span style="font-size:10.0pt;color:black">Jason Loven</span><span style="color:navy"><br>
</span><span style="font-size:10.0pt;color:black">Manager - Technical Services</span></p>

<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Computer Associates, Inc.<br>
36 Thurber Blvd, Smithfield RI 02917<br>
Phone: (401)232-2600, Fax: (401)232-7778<br>
Email: </span><span style="font-size:10.0pt;color:navy"><a href="mailto:jloven@caisoft.com" target="_blank"><span style="color:blue">jloven@caisoft.com</span></a><br>
</span><span style="font-size:10.0pt;color:black">Web: </span><span style="font-size:10.0pt;color:navy"><a title="blocked::http://www.cainetserv.com/"><span style="color:blue">http://www.caisoft.com/</span></a></span></p>




<p class="MsoNormal"> </p>

</div>

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