FYI customer notification is set globally in the queue configuration web page.
2005/11/23, Laurent GALAIS
Here is how I understand the current behavior:
For Agents, email notifications for news tickets, follow-ups, etc are configured by each agent in his/her preferences area. For Customers, there is nothing I can find.
Now my question: Is there a way to set default notifications for both Agents and Customers from the default config files nor Sysconfig.
Thank you !
Laurent
Laurent GALAIS Four J's Development Tools 866 314 7300 x305 www.fourjs.com
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