Hi Rodney

According to http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363 it is support to be 465 if I am not mistaken.
However I tried using port 587 as well by changing the value through the Admin/SysConfig.
The port was changed as can be seen by the following, but unfortunatelly nothing has changed it is still throwing an error.


Error: Can't connect to smtp.gmail.com: ! </br>Self->{FQDN} = XXXXXXXXXXXXXX[..]
Comment:    
Bug Report:    
Traceback:     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr 12 10:47:16 2010

Message: Can't connect to smtp.gmail.com: ! </br>Self->{FQDN} = XXXXXXXXXXXXXXX</br>Self->{
SMTPPort} = 587</br>Self->{SMTPTimeout} = 30</br>Self->{MailHost} = smtp.gmail.com</br>Self->{User} = XXXXXXXXXXXX</br>Self->{Password} = XXXXXXXXXXXX


Traceback (24125):
   Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101
   Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1) Line: 2027
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: 424
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30

Regards
Kenneth Thorman


On Mon, Apr 12, 2010 at 10:27 AM, Rodney McDuff <mcduff@its.uq.edu.au> wrote:
Isn't it port 587?

Kenneth Thorman wrote:
> Hi everyone
>
>
> I have spent a long time testing the different suggestions here but
> nothing seems to work.
>
> I would like to send outgoing emails from OTRS through Google Apps.
>
> More specifically
>
> Config Options: Framework -> Core::Sendmail
> SendmailModule: SMTPS
> SendmailModule::Host: smtp.gmail.com <http://smtp.gmail.com>
> SendmailModule::Port: 465
> SendmailModule::AuthUser: XXXXXX@XXXXX.com (a valid username)
> SendmailModule::AuthPassword: XXXXXXXXXXXX  (corresponding password to
> username above)
>
>
>
> I have added debugging in the SMTPS.pm file
>
>     # debug
> $Self->{Debug} = 1000;                     # ****************** Added line
>     $Self->{Debug} = $Param{Debug} || 0;
>     if ( $Self->{Debug} > 2 ) {
>
>         # shown on STDERR
>         $Self->{SMTPDebug} = 1;
>     }
>
>
> as well as additional debug information at
>
>     # return if no connect was possible
>     if ( !$SMTP ) {
>         $Self->{LogObject}->Log(
>             Priority => 'error',
>             Message  => "Can't connect to $Self->{MailHost}: $!!
> </br>Self->{FQDN} = $Self->{FQDN}</br>Self->{SMTPPort} =
> $Self->{SMTPPort}</br>Self->{SMTPTimeout} =
> $Self->{SMTPTimeout}</br>Self->{MailHost} =
> $Self->{MailHost}</br>Self->{User} =
> $Self->{User}</br>Self->{Password} = $Self->{Password}",
>         );
>         return;   # ***************************** Added some more
> information here to see what is going on
>     }
>
>
>
>
> Trying to connect on the command line is working fine
>
> root@XXXXXXXXXXXXX /vol/otrs/Kernel/System/Email #telnet
> smtp.gmail.com <http://smtp.gmail.com> 465
> Trying 216.239.59.109...
> Connected to smtp.gmail.com <http://smtp.gmail.com> (216.239.59.109).
> Escape character is '^]'.
>
>
> Just for info retrieving emails on the same account works fine
>
>
>
> Checking modules
>
> root@XXXXXXXXXXXXXX /vol/otrs/bin #./otrs.checkModules
>    o CGI............................ok (v3.49)
>    o Date::Pcalc....................ok (v1.2)
>    o Date::Format...................ok (v2.22)
>    o DBI............................ok (v1.52)
>    o DBD::mysql.....................ok (v3.0007)
>    o Digest::MD5....................ok (v2.36)
>    o Crypt::PasswdMD5...............ok (v1.3)
>    o LWP::UserAgent.................ok (v2.033)
>    o Encode::HanExtra...............ok (v0.23)
>    o IO::Scalar.....................ok (v2.110)
>    o IO::Wrap.......................ok (v2.110)
>    o MIME::Base64...................ok (v3.07)
>    o Mail::Internet.................ok (v2.04)
>    o MIME::Tools....................ok (v5.427)
>    o Net::DNS.......................ok (v0.66)
>    o Net::POP3......................ok (v2.29)
>    o Mail::POP3Client...............ok (v2.18 )
>       o IO::Socket::SSL.............ok (v1.01)
>    o Net::IMAP::Simple..............ok (v1.17)
>       o Net::IMAP::Simple::SSL......ok (v1.3)
>    o Net::SMTP......................ok (v2.31)
>       o Authen::SASL................ok (v2.12)
>       o Net::SMTP::SSL..............ok (v1.01)
>    o Net::LDAP......................ok (v0.33)
>    o GD.............................ok (v2.35)
>       o GD::Text....................ok (v0.86)
>       o GD::Graph...................ok (v1.44)
>       o GD::Graph::lines............ok (v1.15)
>       o GD::Text::Align.............ok (v1.18)
>    o PDF::API2......................ok (v0.73)
>       o Compress::Zlib..............ok (v2.024)
>    o SOAP::Lite.....................ok (v0.710.07)
>    o XML::Parser....................ok (v2.36)
>
>
>
> SELinux is disabled
> root@XXXXXXXXXXXX /vol/otrs/bin #getenforce
> Disabled
>
>
>
> The error that is showed when trying to send a reply email is
>
>  Error: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: !
> </br>Self->{FQDN} = XXXXX[..]
> Comment:
> Bug Report:
> Traceback:     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr
> 12 10:18:21 2010
>
> Message: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: !
> </br>Self->{FQDN} =XXXXXXXX</br>Self->{SMTPPort} =
> 465</br>Self->{SMTPTimeout} = 30</br>Self->{MailHost} = smtp.gmail.com
> <http://smtp.gmail.com></br>Self->{User} =
> XXXXXXX</br>Self->{Password} =XXXXXXX
>
> Traceback (24125):
>    Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101
>    Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
>    Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1)
> Line: 2027
>    Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: 424
>    Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
>    Module:
> ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler
> (unknown version) Line: 48
>    Module: (eval) (v1.88) Line: 203
>    Module: ModPerl::RegistryCooker::run (v1.88) Line: 203
>    Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169
>    Module: ModPerl::Registry::handler (v1.99) Line: 30
>
>
> (servername, usernam and passwords have been replaced by XXXXXXXX in
> the entire email above)
>
>
> All suggestions in the following links have been tried:
> http://osdir.com/ml/otrs.user/2004-05/msg00089.html
> http://lists.otrs.org/pipermail/otrs/2009-November/029454.html
> http://lists.otrs.org/pipermail/otrs/2009-December/029909.html
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363
> <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363>
>
> I am pretty much stumped at this.
>
> I must be missing something very obvious?
>
> Thank you in advance
>
> Regards
> Kenneth Thorman
>
>
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--
Dr. Rodney G. McDuff                 |Ex ignorantia ad sapientiam
Manager, Strategic Technologies Group|    Ex luce ad tenebras
Information Technology Services      |
The University of Queensland         |
EMAIL: mcduff@its.uq.edu.au          |
TELEPHONE: +61 7 3365 8220           |


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