[otrs] Status Scheme

Hi, I'm new to this list and to OTRS, but I have what is probably a basic question regarding the OTRS system. We've installed OTRS 1.0.1 on a machine to help us with a trouble request system. We are looking for a way to change the status of a message to open from new when adding a note, or a way to show on the main QueueView that a note has been added to a message. We get too many messages in a day to check with each one as to whether or not a note has been added and someone in the group is working on it. If there isn't a way, has anyone come up with a good scheme to work around this? Ben Wolpoff