Hi Philippa, On Tue, Feb 25, 2003 at 03:36:10PM -0000, Strange, PJ (Philippa) wrote:
1/ delete system email addresses preferably via the front end?
Yes, set the system email address to invalid an the address is just used for old settings but not for new. -=> More: http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/faq.html#AEN1127
2/ have a link in agentview to see all closed tickets?
You have a link (Utilities => Ticket Status) to see all open (locked and unlocked) tickets. A ticket browser by date (of all ticket) is on the todo list.
3/ authenticate new customers (in a similar way to subscribing to this list)?
You mean for new customer-accounts? Yes, it's also on the todo list.
4/ allow agents to move or escalate to queues via the existing drop-down but to queues which they don't have queueview access to ?
Yes, it's possible (config option).
btw I'm installing OTRS along side Request Tracker and Bugzilla, is anyone out there migrating from these two to OTRS? I only wish to have one system running
I think "just one system" depends on your system requirements! Maybe you need to have two systems.
5/ why do the OTRS team use Bugzilla and not their own product?
The goals are different. Bugzilla is a bug tracking product and OTRS is mainly a trouble ticket system. -=> Of course the design of both is open enough to use if in many other ways (e. g. CRM).
Philippa Strange
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson