your ticket is in this queue ?
In preference of the agent, do you have selected yes for the middle column (about notification).
Do you play with notification(event) for event TicketCreate ? In this case you have a mistake in your param.

What do you see in log box ?

Le 11/03/2010 08:55, manish ramteke a écrit :

Hi,

Yes have selected a queue in agent preferences and its blue. But still with this setting I am
not getting notification.
On Thu, Mar 11, 2010 at 1:20 PM, Guillaume Rehm <Guillaume.Rehm@bnu.fr> wrote:
Hi again,

Do you select prefered queue in agent preferences ?
All queues for this agent must be in blue to have notifications from these queue.

Le 11/03/2010 07:35, manish ramteke a écrit :
Hi,Please help me with this.

On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke <manish.s.ramteke@gmail.com> wrote:

Hi,

I have done changes in Preferences and enabled ticket all notification for a agent.Agent belongs to a particular queue
Are there any other settings required in queue or for user which I might be missing.

Please suggest.

Regards,
Manish Ramteke

Regards,
Manish Ramteke
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Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)

Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg

tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
web: http://www.bnu.fr