Bryn Millar wrote :
Hi everyone, just wondering if it’s possible to stop the autoresponder messages from showing up in the ticket zoom? It’s becoming rather hard to read through ticket history with all these extra articles in there.
Hi Bryn, you can try out the article filter to select which article types you want to see in the ticket zoom. You can activate it in SysConfig : Ticket -> Frontend::Agent::Ticket::ViewZoom -> TicketArticleFilter Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de