Hi.

No need to write a patch. There was a similar discussion in the German forum lately, and it turned out to be quite easy:

Try to filter the Email via PostmasterFilter and set X-OTRS-FollowUp-ArticleType to ‘note-internal’ and X-OTRS-SenderType to ‘agent’.

You could define a common subject part or so to control the PostmasterFilter’s choice, like a prefix ‘OTRS-internal’ oder such.

Greets,

Daniel

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Sagy Volkov
Gesendet: Montag, 18. Januar 2010 20:18
An: otrs@otrs.org
Betreff: [otrs] make a note/comment via email

Is it possible or did anyone wrote a work around to add notes/comments (those internal messages exchanged between agents not seeing by the customer) via email? (NOT via the UI).

If not, maybe someone wrote a patch for it?

Thanks in advance,

-sv