I believe that in admin under "Queue & Responses" if you click on "Queue" you can set the follow up option for the queue to "possible", which re-opens the ticket. If you set it to "reject" it will no longer cause the ticket to be re-opened.

Hope this helps!

Jennifer Valdez

Subject:
[otrs] Fwd: followup after close !

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since i never reeceived a reply the first time, i'll try again !

>
>

>hi all
>is it possible to NOT allow a closed ticket to be re-opened after being closed ?
>why ?
>i'm trying to get around the problem of users replying with a "thank you" after a ticket has been successfully closed.
>
>
>
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