27 Feb
2004
27 Feb
'04
2:08 p.m.
Hallo Guys! I like OTRS but i am no PERL guru. I have a special Queue called DELETE_USER I have a external application which needs the Customer Emailaddres of each user in that queue as parameter. The GenericAgent only allows TicketID and TickerNumer as parameter for the CMD attribute. Not Priority 1 but it would be nice to attach the Application Response / Output to the ticket. :-) So what to do to get this thing running? Really interested in any draft and help Michael