You can create a group that includes all the customers you need to search and enter the LDAP path to the group in your config file.

That may not be the best or intended way of doing it but it works for me.

Nathan Campbell

Dallas Symphony Orchestra

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DM_Julio Angulo
Sent: Monday, January 31, 2011 2:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Problem with LDAP autentication

Greetings, I have problems doing the search for clients using LDAP, you'll see the problem is: Ous exist within other OUs, when I make the search returns no results.
leave a request for help in the forum, if anyone knows how to solve it I would appreciate very much.

Julio Angulo

Forum Link:

http://forums.otrs.org/viewtopic.php?f=82&t=7937

Julio Cesar Angulo Quiroz

Telf.: 997066155