Re: [otrs] RPM upgrade from 3.0.3 to 3.0.4 reports perl(Date::Format) missin g

16 Dec 2010

      Hi John,

I don't know CentOS, but maybe the OTRS package needs to see the Date::Format module installed by yum (if that's what it is called on CentOS) and not via CPAN. Or maybe you need to install a newer version via CPAN.

Lars 
________________________________________
Fra: otrs-bounces@otrs.org [otrs-bounces@otrs.org] På vegne af John Murray [johnm@georgejames.com]
Sendt: 16. december 2010 14:12
Til: otrs@otrs.org
Emne: [otrs] RPM upgrade from 3.0.3 to 3.0.4 reports perl(Date::Format) missin  g

On my CentOS 5 server I just tried to upgrade from OTRS 3.0.3 to 3.0.4 but
this failed:

[root@otrs ~]# rpm -Uvh otrs-3.0.4-01.noarch.rpm
error: Failed dependencies:
        perl(Date::Format) is needed by otrs-3.0.4-01.noarch
[root@otrs ~]#

Yet otrs.CheckModules.pl on my current installation says Date::Format is
there:

[root@otrs bin]# ./otrs.CheckModules.pl
   o CGI............................ok (v3.50)
   o Crypt::PasswdMD5...............ok (v1.3)
   o CSS::Minifier..................ok (v0.01)
   o Date::Format...................ok (v2.24)
   o Date::Pcalc....................ok (v1.2)
   o DBI............................ok (v1.52)
   o DBD::mysql.....................ok (v3.0007)
   o Digest::MD5....................ok (v2.36)
   o Digest::SHA::PurePerl..........ok (v5.48)
   o Encode::HanExtra...............Not installed! (Optional - Required to
handle mails with several Chinese character sets.)
   o GD.............................ok (v2.35)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o JavaScript::Minifier...........ok (v1.05)
   o JSON...........................ok (v2.27)
      o JSON::PP....................ok (v2.27008)
      o JSON::XS....................ok (v2.3)
   o LWP::UserAgent.................ok (v2.033)
   o Mail::Internet.................ok (v2.07)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.01)
   o MIME::Base64...................ok (v3.07)
   o MIME::Tools....................ok (v5.428)
   o ModPerl::Util..................ok (v2.000004)
      o Apache::DBI.................ok (v1.09)
      o Apache2::Reload.............ok (v0.11)
   o Net::DNS.......................ok (v0.59)
   o Net::POP3......................ok (v2.29)
   o Net::IMAP::Simple..............ok (v1.2017)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.15)
      o Net::SMTP::SSL..............ok (v1.01)
      o Net::SMTP::TLS..............ok (v0.12)
   o Net::LDAP......................ok (v0.4001)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v1.42)
   o SOAP::Lite.....................failed!!! Version 0.712 not supported!
This version is broken and not useable! Please use another version.
   o Text::CSV......................ok (v1.20)
      o Text::CSV_PP................ok (v1.28)
      o Text::CSV_XS................ok (v0.76)
   o XML::Parser....................ok (v2.34)
[root@otrs bin]# pwd
/opt/otrs/bin
[root@otrs bin]#

Any ideas why, and what to do?

John Murray

George James Software
www.georgejames.com
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] RPM upgrade from 3.0.3 to 3.0.4 reports perl(Date::Format) missin g

Lars Jørgensen