Hi Nils
Updated to OTRS 2.4.7. I am able to run ACL that trigger on
Queue change to ‘Raw’. Is it possible to trigger ACLs from TicketFreeText
fields. Below please find some of my code that is NOT working on TicketFreeText
field.
$Self->{TicketAcl}->{'ACL-Limit-SiteList'} = {
Properties => {
Frontend => {
Action =>
['CustomerTicketMessage'],
},
Ticket => {
TicketFreeText1 => ['Khomas'],
},
},
Possible => {
Ticket => {
TicketFreeText2 => ['KMS0004'],
},
},
};
Louis
Louis Becker
Project Control Manager
T +264 855 550 000
C +264 855 510 136
F +264 855 202 010
Louis.Becker@leo.na
http://www.leo.na
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils
Leideck - ITSM
Sent: 01 June 2010 12:31
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL
Hi,
On 01.06.2010, at 13:10, Louis Becker wrote:
Is it a version issue
perhaps? I’m running 2.3.4
Yes, you need to run at least OTRS 2.4.6 to have ACLs
working with considered AJAX reloads.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project