if i move from 3.1->3.2 do i have to install everything with itsm or just the otrs help desk system will do . can any please clarify what should be installed to move to 3.1->3.2 and then 3.2->3.3.
I have otrs with itsm and kix4otrs installed currently on 3.1
Thanks
From: mhillman@equuscs.com
To: otrs@otrs.org
Date: Tue, 18 Feb 2014 09:50:38 -0600
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
If I understand correctly and you are taking a backup of your 3.1 database and restoring it to a different server on 3.3, you still need to run the SQL extents scripts in the installers to do the database modifications. You would do best to install the 3.1 version on the new system, then upgrade to the 3.2.x path, then to 3.3. This way you can be sure you did not miss any steps. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sameer khan
Sent: Tuesday, February 18, 2014 9:07 AM
To: OTRS
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4 the issue is 3.1.10 and 3.3.4 are different VM, though can i clone the 3.1.0 then do upgrade testing. Also just to point out i am also using kix4otrs for 3.1.10, so if i upgrade it to 3.2.x then will kix4otrs will cause issue ? ThanksFrom: alvaro@gridshield.net
Date: Tue, 18 Feb 2014 08:45:32 -0600
To: otrs@otrs.org
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4Also you need to download a install packages for 3.3 then your repository will update to 3.3 Regards 2014-02-18 8:40 GMT-06:00 Reto Müller :Hi
As far as I know you have to update first to 3.2 and than to 3.3. I had no problems to upgrade from 3.1 > 3.2 > 3.3 by following the steps in the OTRS documentation.
http://doc.otrs.org/3.3/en/html/upgrading.html
Cheers
RetoAm 18.02.14 15:27, schrieb sameer khan:Hi guys, I want to migrate from my 3.1.10 system to 3.3.4 ( new server). I have tried the database dump, but i see it is not working properly i.e. in package manager on 3.3.4 with database restored from 3.1.10 , i am still packages 3.1.10 version that is from the old system. I only intend to keep the tickets data, CMDB and related data. Thanks
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Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net
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