2. Has anyone tried some kind of interfacing with bugzilla ? The best would be a form which creates an item in bugzilla filled with all the needed ticket infos or maybe just a link to such a page. Maybe the print view could be used to fill the form or show the info ?
You could create html links with ticket data in the dtl files.
I've tried playing around with dtl files and modules, but could not find how to add and use new dtl files. I'd basically want a link in the zoom view to a form (here comes the new dtl, right ?), which would post the ticket in bugzilla. I have not seen where the approrpiate dtl is called. Is it the name of the function defined in Kernel/Output/*.pm ? I have also created a bugzilla queue, a bugzilla group and a bugzilla user (with appropriate rights), so any ticket sent to bugzilla is moved to that queue. Then i want to access tickets in this queue without having to log into otrs, with an link such as http://bugzilla:password@host/otrs/index.pl?action=Action=AgentZoom&TicketID =1 (this would actually be the info posted in bugzilla from otrs) but this does not seem to work, I get the login page. I suppose it is a matter of SessionID. Is this even possible to manage ?
Martin Edenhofer
Brice Levy