Dear list-members (and OTRS-specialists ;)! today I tried to update our "old" OTRS 2.1.1 to 2.2.3 on a new host. After larking around with the new installation (4 hours) I got a big and smoking head and now hope to find a solution on this list. Here my problem is: I can't get OTRS to notice the settings I have made in my /opt/otrs/Kernel/Config.pm. I can write there what I want, the OTRS doesn't take the settings over. - For example I set "$Self->{'HttpType' = 'https';", the web-frontend (under "OTRS :: Admin :: SysConfig :: Framework -> Core") shows "http". Very strange: Even if I deleted ZZZAAuto.pm and ZZZAuto.pm from /opt/otrs/Kernel/Files , logged out and restartet the Apache, I get "old" parameters (that I did at the installer-process) in the web-frontend. - Where the hell OTRS takes them?! (On loading the SysConfig-site ZZZAAuto.pm was recreated...) I found that e-mail [1] in the otrs-ml archives but in my case it's not "true"... :( What I did: I made the installation like it is described on the webpage. My system is a Debian Etch and the Apache is running as www-data:www-data. The home of the otrs-user is /opt/otrs and I made teh permission-settings with that command: /bin/SetPermissions.sh /opt/otrs otrs www-data otrs www-data I don't know which information you just still need - please ask! - I will give you all I have. Thanks ahead for your time & help and best regards, Kai Sommer --- [1] http://lists.otrs.org/pipermail/otrs/2007-October/020663.html