Re: [otrs] Installation problem ?

Thanks for the hints. After using the cvs version i got rid of the internal server error. But now i have Software Error: Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30. I looked into the doc if I missed something in the installation process but I don't think so. Im not sure what im doing wrong ! Thanks ! 2008/1/16, Peter van Beugen :

Work-arounds:

- Install older perl modules on Fedora 7 (already figured out in this list)

- Use Fedora Core 6

- Use OTRS CVS version

- Wait for 2.2.5… (I think –and hope- it will be released this month….)

Regards,

Peter van Beugen

*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Alexis Gingras *Verzonden:* dinsdag 15 januari 2008 19:44 *Aan:* User questions and discussions about OTRS.org *Onderwerp:* Re: [otrs] Installation problem ?

Yeah, After some research I saw that otrs add some problem with perl ­>=5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks

2008/1/15, Peter van Beugen :

I think I read a thing about Fedora 7/8 and the new perl modules which are the problem

This bug is fixed in the upcoming 2.2.5 release:

- (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh

installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32.

See:

http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545&view=markup

Regards,

Peter van Beugen

-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [ mailto:otrs-bounces@otrs.org] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ?

...

If the Fedora package is not working for you, you might want

...

to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I

...

believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org .

Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process.

I installed it on a Debian stable if that's any help for you.

--

Lars

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-- Alexis Gingras

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