Hello Subramanya, On Mi, Jul 06, 2005 at 10:48:53 +0530, Subramanya N.V wrote:
I am using OTRS and I am facing problem after sending mail to customer. A) My mail is not reaching to the customer email id. B) mail is bouncing back stating spam has blocked the so and so ip address since the otrs sent mail without any ISP.
How do I resolve this problem, can somebody help me in this regards.
If I understand you right, you send mails directly and not via a smtp relay. That might cause the bounces. You can use the following config settings (from OTRS 2.0 cvs) to use a smtp relay. Put them in your Config.pm and change the values for your needs: $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'mail.example.com'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = ''; Kind regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!