Re: [otrs] emailed tickets not being tied to user

On Tue, Aug 25, 2009 at 11:58 PM, savitra sirohi wrote:

Alan, is there a reason you can't set them up as customer users?

They'll have tickets assigned to them as well. Not as many as my IT group, but there will eventually be tickets coming in from our external customers, that will eventually get assigned to one of these people. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"