Think of locking the ticket as "assigning" it to oneself be worked on; or perhaps claiming the ticket. Once locked the tickets will no longer display in the queue view which displays only unlocked tickets. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of James Marcinek Sent: Thursday, September 22, 2005 4:26 PM To: otrs@otrs.org Subject: [otrs] What does locking a ticket do? I know this may sound silly but can someone let me know what this does? We're in the process of piloting this and I can't figure it out (I looked in the doc's...) Thanks, James _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.