Hi,

Actually, I may have done a mistake when doing my first test : using <OTRS_TICKET_DynamicField_MyField_value> works !

Regards

Hi Alexis,

You want the followup magic

I think <OTRS_TICKET_DynamicField_Myfield> should map to X-OTRS-FollowUp-DynamicField instead of X-OTRS-DynamicFIeld

I believe that's correct (but i haven't got access to my otrs right now, some vicious googling on the forums will throw some up eventually)

Cheers

Ant.

Hi,

I tried to use dynamic fields in notifications, using the following syntax : <OTRS_TICKET_DynamicField_Myfield>
It worked for escalation notifications and others things, but it seems that the dynamic fields don't get any value when the notification is sent after creating a new ticket.
It's replaced instead with "-".

Any idea how I can update the dynamic fields values before the notification of a new ticket creation is sent ?

Regards
Alexis
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