On Jun 6, 2013 6:25 PM, "Roman Gelfand" <rgelfand2@gmail.com> wrote:

Consider a company that uses otrs for it's helpdesk application for
internal purposes.  It's employees create trouble tickets.

What would be a correct approach for this?  Do I create a single
customer and employees as customer users?  If so, how do I prevent
customer users from updating the other tickets?  or Do I create a
separate customer for each user?

Thanks in advance
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