I've come a bit further: I've forgotten to uncomment the Load AutoIncrement Lines in apache2-perl-startup. But no I get the Error: Fehler: Need TicketID! Kommentar: Fehler berichten: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Oct 1 09:01:38 2004 Message: Need TicketID! Traceback (9283): Module: Kernel::System::Ticket::Article::CreateArticle (v1.52) Line: 41 Module: Kernel::Modules::AgentPhone::Run (v1.55.2.2) Line: 514 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 688 Module: (eval) (v1.66) Line: 184 Module: ModPerl::RegistryCooker::run (v1.66) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 152 Module: ModPerl::Registry::handler (v1.99) Line: 16 When Creating a new Ticket. -----Original Message----- Date: Fri, 1 Oct 2004 08:34:37 +0200 Subject: [otrs] changing TicketNumber From: bandb@t-online.de To: otrs@otrs.org I've changed the settings in the Defaults.pm to AutoIncrement first. Didn't work out. Then I've put the settings into the Config.pm. Didn't work out to. It still has the DateTimeChecksum thing. What's up? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/