[otrs] Customizing "Customer Information"

13 Feb 2012

      I want to customize the "Customer Information" table shown in the
right hand side of the AgentTicketZoom view.

Right now it's retrieving the Customer Info from LDAP; what I want to
do is add some custom hyperlinks to other systems which would enable
the Agent to reset passwords etc.

AgentTicketZoom.dtl contains:

   <div class="WidgetSimple">
      <div class="Header">
         <h2>$Text{"Customer Information"}</h2>
      </div>
      <div class="Content">
         # show customer info table
         <!-- dtl:block:CustomerTable -->
         $Data{"CustomerTable"}
         <!-- dtl:block:CustomerTable -->
      </div>
   </div>

So basically I want to amend $Data{"CustomerTable"} somehow. How?

-- 
Ralf Hildebrandt                   Charite Universitätsmedizin Berlin
ralf.hildebrandt@charite.de        Campus Benjamin Franklin
http://www.charite.de              Hindenburgdamm 30, 12203 Berlin
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