Hi Reto,
Take a look in /opt/otrs/Kernel/Output/HTML/Standard#
vi AgentDashboardTicketGeneric.dtl
I found the solution in some other posts;
The text in Red is additional, on our dashboard we have the Queue name
displayed as well. Change the column span as well (also red).
<!--
dtl:block:ContentLargeTicketGenericRow -->
<dtl if
($Env{"Color"} eq "") { $Env{"Color"} =
"searchactive"; }>
<tr
class="$Env{"Color"}"
onmouseover="this.className='searchhighlight';"
onmouseout="this.className='$Env{"Color"}';">
<td width="10%">
<table border="0"
width="100%" height="100%" cellspacing="0"
cellpadding="0">
<tr>
<td
class="PriorityID-$Data{"PriorityID"}"
title="$Text{"Priority"}:
$Text{"$Data{"Priority"}"}"
width="1%"> </td>
<td>
<a
href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}&QueueID=$Data{"QueueID"}"
onmouseover="window.status='$JSText{"Zoom"}'; return true;"
onmouseout="window.status='';" title="$QData{"Title"}">$Data{"TicketNumber"}</a>
</td>
</tr>
</table>
</td>
<td width="50%">
<div
title="$QData{"Title"}">$QData{"Title","70"}</div>
</td>
<td width="22%">
<a
href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID=$QData{"QueueID"}"
onmouseover="window.status='$JSText{"Queue"}'; return
true;" onmouseout="window.status='';">
<div
title="$QData{"Queue"}">$QData{"Queue","25"}</div>
</a>
</td>
<td>$QData{"Time"}</td>
</tr>
<dtl if
($Env{"Color"} eq "searchpassive") {
$Env{"Color"} = ""; }>
<dtl if
($Env{"Color"} eq "searchactive") { $Env{"Color"}
= "searchpassive"; }>
<!--
dtl:block:ContentLargeTicketGenericRow -->
<!--
dtl:block:ContentLargeTicketGenericNone -->
<tr
class="searchactive"
onmouseover="this.className='searchhighlight';"
onmouseout="this.className='$Env{"Color"}';">
<td colspan="4">
$Text{"none"}
</td>
</tr>
<!--
dtl:block:ContentLargeTicketGenericNone -->
Don’t forget to back up your file
before you make the changes.
Cheers
Mike
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Reto Müller
Gesendet: Donnerstag, 11. März
2010 16:22
An: otrs@otrs.org
Betreff: [otrs] Customize the
ticket presentation in the dashboard
Is it possible to
customize the dashboard to show the queue name and the state time instead of
the ticket age for the open ticket box?
In the SysConfig I found under Frontend::Agent::Dashboard the DashboardBackend###0130-TicketOpen element but I don't know
the values for Key and Content to show the queue name and the state name.
Kind regards
Reto