Was working with the latest FAQ
version 1.5.4
Not sure what the problem was –
I went back and just uninstalled the module, reinstalled it and it worked a
charm. Very odd.
I was installed the FAQ module
for the first time on our second instance of OTRS so I went to the first one to
try and see what happens and it worked flawlessly the first time – that is what
led me to try the uninstall on the failed system.
Microsoft grants us volume
licenses for just about everything they have so cost isn’t an issue – plus, our
mission critical CRMS run on MSSQL so we standardize on that platform to enable
seamless integration if we want to cross-reference apps.
Everything is peachy now –
Thanks!
Nathan Campbell
Systems Administrator
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Frans
Stekelenburg
Sent: Friday, May 08, 2009 3:42 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS 2.3.2 - FAQ Registration Help
Hi Nathan,
I hope there is someone on this
list that uses MSSQL 2005 and also the FAQ module to verify that it ought to
work (and maybe need some extra config)
I can only think from a MySQL
perspective, but perhaps may give some ideas ;-) (MySQL not an option for you?
;-))
I think I experiences similar
issue, bumping my head on the unclear errors resulting.
Had to do with the
max_allowed_packet. The module LOOKED like it was installed but was not
(completely).
For MySQL fix is relatively
easy, as indicated also in the FAQ install details:
ATTENTION
Make sure your database accepts packages over 5 MB in size. A MySQL database
for example accepts packages up to 1 MB by default. In this case, the value for
max_allowed_packet must be increased. The recommended maximum size accepted is
20 MB.
I have no idea if there is an
equivalent in MSSQL, could not find it.
You can find this info as Admin
under [Package Manager]. Can you see and click on ‘FAQ’ there? (What version is
installed?)
From there you can also try
rebuild and reinstall.
If this is not the issue:
-
Did you try restart
IIS?
-
Is your admin part
of new group faq_admin?
o
Put all users, that should be able to add and remove FAQ
categories etc. to the FAQ, to the "faq_admin" group
-
Checked the system
and db permissions?
gr,
Frans
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan
Campbell
Sent: vrijdag 8 mei 2009 17:35
To: otrs@otrs.org
Subject: [otrs] OTRS 2.3.2 - FAQ Registration Help
Please forgive the accidently
sent posting – here is the entire thing:
I am running 2.3.2 on W2K3 / IIS6 / MSSQL 2005.
Have everything running nicely except for the FAQ module.
Have installed it through the PackageManager, but there is no icon or link
anywhere that I can find to navigate to the FAQ or actually start creating FAQ
items.
Also, if I manually go to the hook –
http://respighi/otrs/index.pl?Action=FAQ
– I receive this error:
|
Error:
Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! |
||||||
|
Have looked through mailing list
archives and documentation but unsuccessful so far in find documentation to
resolve this error.
Thank you,
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra